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Most frequently asked questions

What is zrzutka.pl and how does it work?
What is zrzutka.pl and how does it work?

Who can organise a drop-off?
Who can organise a drop-off?

For what purpose can a drop-off be organised?
For what purpose can a drop-off be organised?

How do I verify my private account?
How do I verify my private account?

How do I verify my company/organisation account?
How do I verify my company/organisation account?

How to use zrzutka.pl safely?
How to use zrzutka.pl safely?

Verification of organiser profile

How do I verify my private account?
How do I verify my private account?

When is profile verification required?
When is profile verification required?

Do I need to send a photo/scan of my ID during verification?
Do I need to send a photo/scan of my ID during verification?

What documents do I need to send during profile verification?
What documents do I need to send during profile verification?

Problems with verification transfers - how do I solve them?
Problems with verification transfers - how do I solve them?

Can I verify my profile with a foreign transfer?
Can I verify my profile with a foreign transfer?

How long does it take for a verification transfer to post?
How long does it take for a verification transfer to post?

Authentication code problems - how to solve them?
Authentication code problems - how to solve them?

PEP - what does it mean?
PEP - what does it mean?

What should you do if you have mistakenly ticked the PEP declaration?
What should you do if you have mistakenly ticked the PEP declaration?

General

What is zrzutka.pl and how does it work?
What is zrzutka.pl and how does it work?

Who can organise a drop-off?
Who can organise a drop-off?

For what purpose can a drop-off be organised?
For what purpose can a drop-off be organised?

Setting up the drop

How to set up a drop box?
How to set up a drop box?

What title to give the drop?
What title to give the drop?

How to create a good description of the drop? What information should it contain?
How to create a good description of the drop? What information should it contain?

Do you need to send your story to you by email?
Do you need to send your story to you by email?

Which photo should I choose as the cover for my throwback?
Which photo should I choose as the cover for my throwback?

Consents and powers of attorney
Consents and powers of attorney

Edit drop

How to edit the drop?
How to edit the drop?

Can the description be placed on the site itself and free of charge?
Can the description be placed on the site itself and free of charge?

How do I add a photo to the drop box?
How do I add a photo to the drop box?

How do I edit the donation settings on my dropbox?
How do I edit the donation settings on my dropbox?

How to increase the amount of the drop?
How to increase the amount of the drop?

How do you add a location to your drop box?
How do you add a location to your drop box?

Verification of the organisation's profile

How do I verify my company/organisation account?
How do I verify my company/organisation account?

What documents will I need to verify my company/organisation's profile?
What documents will I need to verify my company/organisation's profile?

Drop-off management

Where can I find the account number for the drop?
Where can I find the account number for the drop?

Can you provide your own bank account number?
Can you provide your own bank account number?

Where can I find the ID number of the drop?
Where can I find the ID number of the drop?

How do I add news to the drop box?
How do I add news to the drop box?

How do I manage the comments on my dropbox?
How do I manage the comments on my dropbox?

Where can I find details of people who have contributed to my drop box?
Where can I find details of people who have contributed to my drop box?

Additional features

How to thank contributors for their support?
How to thank contributors for their support?

Advanced dropdown features - where to find them?
Advanced dropdown features - where to find them?

How do you create a customised address for a droplet (known as a tracking link) that measures your impact on its promotion?
How do you create a customised address for a droplet (known as a tracking link) that measures your impact on its promotion?

Dropboxes - how does it work?
Dropboxes - how does it work?

How do I download the generated poster for the drop?
How do I download the generated poster for the drop?

How do I generate a widget?
How do I generate a widget?

Scan and deposit - QR codes for every drop?
Scan and deposit - QR codes for every drop?

Verification of the drop

How to verify the description of the drop?
How to verify the description of the drop?

Completion of the drop

Can I change the end date of the drop? Can I do this even after it has ended?
Can I change the end date of the drop? Can I do this even after it has ended?

How do you reinstate your drop?
How do you reinstate your drop?

How do I disable or delete my drop box?
How do I disable or delete my drop box?

Can I stop the collection once I have raised the necessary amount?
Can I stop the collection once I have raised the necessary amount?

For the organisers

What are the costs of using zrzutka.co.uk?
What are the costs of using zrzutka.co.uk?

Do I have to pay tax on the funds raised on zrzutka.co.uk?
Do I have to pay tax on the funds raised on zrzutka.co.uk?

Do I need to provide documents showing my source of income?
Do I need to provide documents showing my source of income?

How to return funds to contributors?
How to return funds to contributors?

How to receive an invoice for the purchase of premium features
How to receive an invoice for the purchase of premium features

Up to what amount can I raise money not to settle?
Up to what amount can I raise money not to settle?

How do I get an invoice for purchasing premium features on zrzutka.co.uk?
How do I get an invoice for purchasing premium features on zrzutka.co.uk?

Withdrawal of funds

How do I withdraw the money collected at the drop box?
How do I withdraw the money collected at the drop box?

When can I make a withdrawal?
When can I make a withdrawal?

How long does it take to pay out?
How long does it take to pay out?

How do I make an instant withdrawal to my card?
How do I make an instant withdrawal to my card?

Will the withdrawal reset the counter of collected funds on the drop box?
Will the withdrawal reset the counter of collected funds on the drop box?

To which account number are withdrawals made?
To which account number are withdrawals made?

Why can't I withdraw the funds I have collected?
Why can't I withdraw the funds I have collected?

For supporters

How do I make a donation to the drop box of my choice?
How do I make a donation to the drop box of my choice?

How long can it take for my payment to be posted?
How long can it take for my payment to be posted?

Where can I find confirmation of my payment?
Where can I find confirmation of my payment?

How do I deposit funds anonymously?
How do I deposit funds anonymously?

Can I make a payment from abroad?
Can I make a payment from abroad?

Can I deposit funds using paypal?
Can I deposit funds using paypal?

How can I undo my deposit?
How can I undo my deposit?

How do I change/update the card used for recurring payments?
How do I change/update the card used for recurring payments?

Why did I get a different account number displayed when I made a donation than the account number of the dropshipper to whom I made the donation?
Why did I get a different account number displayed when I made a donation than the account number of the dropshipper to whom I made the donation?

Can I deduct my contribution from my tax?
Can I deduct my contribution from my tax?

Other

What are bids/auctions on zrzutka.co.uk?
What are bids/auctions on zrzutka.co.uk?

How do I add bids/auctions to the drop box?
How do I add bids/auctions to the drop box?

How do the auctions on zrzutka.pl work?
How do the auctions on zrzutka.pl work?

What can I do to allow other people to add bids and auctions to my dropbox?
What can I do to allow other people to add bids and auctions to my dropbox?

Can I add a bid/bid to someone's drop and show support in this way?
Can I add a bid/bid to someone's drop and show support in this way?

Can I delete a bid/auction?
Can I delete a bid/auction?

How can I shorten my bidding time?
How can I shorten my bidding time?

How much time do I have to pay for the winning bid?
How much time do I have to pay for the winning bid?

What happens if I don't pay the auction?
What happens if I don't pay the auction?

What do I do if I have not received a paid bid/auction?
What do I do if I have not received a paid bid/auction?

What if the buyer does not pay the bidding?
What if the buyer does not pay the bidding?

Posting for bids/auctions - how does it work?
Posting for bids/auctions - how does it work?

Other

How does airdrop.co.uk verify organisers and airdrops?
How does airdrop.co.uk verify organisers and airdrops?

How do I report a drop that is suspicious or questionable?
How do I report a drop that is suspicious or questionable?

How do you check the credibility of a dropshipping organiser?
How do you check the credibility of a dropshipping organiser?

What's not allowed to collect on zrzutka.co.uk?
What's not allowed to collect on zrzutka.co.uk?

How to use zrzutka.pl safely?
How to use zrzutka.pl safely?

Are online fundraisers legal?
Are online fundraisers legal?

Instructions for managing cookies
Instructions for managing cookies

Other

From what age can a drop-off be organised?
From what age can a drop-off be organised?

How do I change my account number for withdrawals on zrzutka.co.uk?
How do I change my account number for withdrawals on zrzutka.co.uk?

Can the drop-off organiser be changed?
Can the drop-off organiser be changed?

How do I change the email address assigned to my user profile?
How do I change the email address assigned to my user profile?

I can't remember my password - how can I reset it?
I can't remember my password - how can I reset it?

How do I turn on dropdown notifications?
How do I turn on dropdown notifications?

How do I sign up for the newsletter?
How do I sign up for the newsletter?

How can you access the open API?
How can you access the open API?

How do I change the page view to English?
How do I change the page view to English?

How do I delete a user's profile on zrzutka.co.uk?
How do I delete a user's profile on zrzutka.co.uk?

How do I change the email address assigned to my profile?
How do I change the email address assigned to my profile?

How do I turn off other notifications?
How do I turn off other notifications?

Other

Patronised drop-off - what is it and how does it work?
Patronised drop-off - what is it and how does it work?

How do I set up a patronage drop?
How do I set up a patronage drop?

How to become a patron?
How to become a patron?

Other

Cycle drop - what is it and how does it work?
Cycle drop - what is it and how does it work?

How do I add a list of benefits to recurring contributions?
How do I add a list of benefits to recurring contributions?

What are recurring payments based on?
What are recurring payments based on?

What if there are insufficient funds in my account to cover a recurring payment?
What if there are insufficient funds in my account to cover a recurring payment?

How do I cancel a recurring payment?
How do I cancel a recurring payment?

Who is the cycle drop for?
Who is the cycle drop for?

How do I set up a cycle drop?
How do I set up a cycle drop?

How do I change/update the card used for recurring payments?
How do I change/update the card used for recurring payments?

Other

Who are the deposit cards for?
Who are the deposit cards for?

How does the deposit card work?
How does the deposit card work?

How much does a deposit card and its use cost?
How much does a deposit card and its use cost?

What if I don't want to pay the deposit card subscription anymore?
What if I don't want to pay the deposit card subscription anymore?

Can I reactivate my subscription and activate my payment card?
Can I reactivate my subscription and activate my payment card?

Other

Can I add the drop account to the so-called 'VAT white list'?
Can I add the drop account to the so-called 'VAT white list'?

Can a company take advantage of Zrzutka.pl's capabilities?
Can a company take advantage of Zrzutka.pl's capabilities?

How can a company start using zrzutka.co.uk?
How can a company start using zrzutka.co.uk?

How do you prepare your drop box for business use?
How do you prepare your drop box for business use?

What costs do companies using zrzutka.pl to collect cashless payments from customers face?
What costs do companies using zrzutka.pl to collect cashless payments from customers face?

How to accept payments for products and services?
How to accept payments for products and services?

Can I use the virtual payment account on Zrzutka.co.uk as a business account?
Can I use the virtual payment account on Zrzutka.co.uk as a business account?

Can I accept all company payments on my drop box?
Can I accept all company payments on my drop box?

Tax deduction

How do I download a summary of my donations to Zrzutka.pl (e.g. for my PIT return)?
How do I download a summary of my donations to Zrzutka.pl (e.g. for my PIT return)?
If you donated to organisations engaged in socially useful activities, you can take advantage of the relief and pay less tax. In order to account for the donation you made in your tax return, all you need is an acknowledgment of the donation. Enter your email address and we will send you a summary of your past donations. Learn more
Generate your annual statement of donations

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