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Most frequently asked questions
Basically, profile verification consists of three steps - filling in an identification form, making a verification transfer and attaching the relevant documents.
To complete the verification, select 'Account Verification' from the drop-down menu at the top right of the page.
In the first step, you will be asked to select the account type, the type of company/organisation, e.g. Foundation, and the account type relating to the entrepreneur:
Next, an identification form will appear in the window where we ask you to enter the details of the person who manages the profile, i.e. the one who will actually log in to our portal and manage the collections set up. The form should contain basic data, i.e. first and last name, PESEL number, address of residence or number and expiry date of an identity document.
Important - remember to enter the actual data in the form, as once the form is saved you will be asked to verify it and it will no longer be possible to edit it.
The next two steps vary depending on which legal form your business is in. First, we will ask you to provide the details of the entity, i.e. the TIN and the address of its registered office. In the case of Foundations, Registered Associations, Co-operatives and Companies (except for a civil partnership), you will also need to enter the KRS number.
Further on, it will be necessary to enter the details of the Beneficiaries Actual of the entity you represent, which we need to establish in accordance with the Anti-Money Laundering and Countering the Financing of Terrorism Act. The Beneficial Beneficiaries are, in simple terms, the natural persons who actually exercise authority over the entity in question, exercising control over it directly or indirectly. They are required to indicate the details of their Beneficial Beneficiaries: Foundations, Registered Associations, Co-operatives, Limited Liability Companies, General Partnerships, Partnerships, Joint Stock Companies (except public companies), Simple Joint Stock Companies, Limited Partnerships and Limited Joint Stock Companies. These entities are also obliged to make a relevant entry in the Central Register of Beneficial Owners, which must be sent together with other documents for profile verification.
However, this obligation does not apply to Ordinary Associations, Civil Partnerships, Sole Proprietorships or other institutions such as churches or sports clubs.
If your organisation has not yet been notified to the CRBR, please refer to these articles on the gov.pl and ngo.pl portals.
In the next step we will summarise the data you have completed once again. Check them carefully and make sure they do not contain any errors - once the form is saved, editing the data will no longer be possible.
Once your details have been saved, your droplet becomes active for a period of 30 days and you can now make payments to it. In order to be able to also make withdrawals and keep your donations active permanently, it is still necessary to make a verification transfer and to send the relevant documents.
How do I make a verification transfer?
A verification transfer involves sending the amount of PLN 1 from your company/organisation's bank account to the individual account number of the dropshot you set up earlier. You can make it in two ways - with a standard or instant verification transfer.
All the data you need to make a standard verification transfer, you will find in the "verification" tab. Simply copy them and order the transfer on your bank's website. The bank account from which you make the verification transfer will later be the only one to which you can withdraw the collected funds.
Please note that the details given below are only an example. Each user has individual data for making a verification transfer - you will find them in the "verification" tab.
Remember! The name of the sender of the transfer must be identical to the data of the company/organisation which was provided earlier in the form (to be checked in the "Your saved data" tab). If these details do not match, the verification will be rejected.
The standard verification transfer must be a regular, traditional transfer made through the website of your bank based in Poland - the verification payment cannot be made from abroad, through external payment gateways or through the 'deposit' button on the dropbox page.
You can also choose a faster and easier option - an instant verification transfer. All you have to do is select the appropriate bank from the list, log in to your banking and order the transfer, and your account will be verified even in a few minutes! Please note - this option is only available for selected banks.
How do I attach documents to verify my profile?
The final verification step is to attach the relevant verification documents. Here again, there will be a difference - depending on what type of business you do, the system will ask you to attach the relevant documents. You can find a detailed breakdown of the required documents here.
The data from the uploaded documents must match the data indicated in the identification form and verification transfer. Please also ensure that the photos you attach are of good quality and that all edges of the document are visible.
We will proceed to check the verification documents as soon as the verification transfer is credited to your dropbox account. You will be notified by email in case of any deficiencies. Once the attached files are accepted by our Security Department, your account will already be indefinitely active and the possibility to withdraw the collected funds will be unlocked.
Check also - how to verify a private account?
Verification of organiser profile
General
Setting up the drop
Edit drop
Verification of the organisation's profile
Basically, profile verification consists of three steps - filling in an identification form, making a verification transfer and attaching the relevant documents.
To complete the verification, select 'Account Verification' from the drop-down menu at the top right of the page.
In the first step, you will be asked to select the account type, the type of company/organisation, e.g. Foundation, and the account type relating to the entrepreneur:
Next, an identification form will appear in the window where we ask you to enter the details of the person who manages the profile, i.e. the one who will actually log in to our portal and manage the collections set up. The form should contain basic data, i.e. first and last name, PESEL number, address of residence or number and expiry date of an identity document.
Important - remember to enter the actual data in the form, as once the form is saved you will be asked to verify it and it will no longer be possible to edit it.
The next two steps vary depending on which legal form your business is in. First, we will ask you to provide the details of the entity, i.e. the TIN and the address of its registered office. In the case of Foundations, Registered Associations, Co-operatives and Companies (except for a civil partnership), you will also need to enter the KRS number.
Further on, it will be necessary to enter the details of the Beneficiaries Actual of the entity you represent, which we need to establish in accordance with the Anti-Money Laundering and Countering the Financing of Terrorism Act. The Beneficial Beneficiaries are, in simple terms, the natural persons who actually exercise authority over the entity in question, exercising control over it directly or indirectly. They are required to indicate the details of their Beneficial Beneficiaries: Foundations, Registered Associations, Co-operatives, Limited Liability Companies, General Partnerships, Partnerships, Joint Stock Companies (except public companies), Simple Joint Stock Companies, Limited Partnerships and Limited Joint Stock Companies. These entities are also obliged to make a relevant entry in the Central Register of Beneficial Owners, which must be sent together with other documents for profile verification.
However, this obligation does not apply to Ordinary Associations, Civil Partnerships, Sole Proprietorships or other institutions such as churches or sports clubs.
If your organisation has not yet been notified to the CRBR, please refer to these articles on the gov.pl and ngo.pl portals.
In the next step we will summarise the data you have completed once again. Check them carefully and make sure they do not contain any errors - once the form is saved, editing the data will no longer be possible.
Once your details have been saved, your droplet becomes active for a period of 30 days and you can now make payments to it. In order to be able to also make withdrawals and keep your donations active permanently, it is still necessary to make a verification transfer and to send the relevant documents.
How do I make a verification transfer?
A verification transfer involves sending the amount of PLN 1 from your company/organisation's bank account to the individual account number of the dropshot you set up earlier. You can make it in two ways - with a standard or instant verification transfer.
All the data you need to make a standard verification transfer, you will find in the "verification" tab. Simply copy them and order the transfer on your bank's website. The bank account from which you make the verification transfer will later be the only one to which you can withdraw the collected funds.
Please note that the details given below are only an example. Each user has individual data for making a verification transfer - you will find them in the "verification" tab.
Remember! The name of the sender of the transfer must be identical to the data of the company/organisation which was provided earlier in the form (to be checked in the "Your saved data" tab). If these details do not match, the verification will be rejected.
The standard verification transfer must be a regular, traditional transfer made through the website of your bank based in Poland - the verification payment cannot be made from abroad, through external payment gateways or through the 'deposit' button on the dropbox page.
You can also choose a faster and easier option - an instant verification transfer. All you have to do is select the appropriate bank from the list, log in to your banking and order the transfer, and your account will be verified even in a few minutes! Please note - this option is only available for selected banks.
How do I attach documents to verify my profile?
The final verification step is to attach the relevant verification documents. Here again, there will be a difference - depending on what type of business you do, the system will ask you to attach the relevant documents. You can find a detailed breakdown of the required documents here.
The data from the uploaded documents must match the data indicated in the identification form and verification transfer. Please also ensure that the photos you attach are of good quality and that all edges of the document are visible.
We will proceed to check the verification documents as soon as the verification transfer is credited to your dropbox account. You will be notified by email in case of any deficiencies. Once the attached files are accepted by our Security Department, your account will already be indefinitely active and the possibility to withdraw the collected funds will be unlocked.
Check also - how to verify a private account?
Drop-off management
Additional features
Verification of the drop
Completion of the drop
For the organisers
Withdrawal of funds
For supporters
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